Refund policy

Thank you for shopping with PawBeam. Customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Guarantee

We proudly offer a 30-day return and refund policy. You may request a return within 30 days after receiving your order.

To qualify for a return, the item must:

  • Be unused or only minimally tested.
  • Be returned in its original packaging whenever possible.
  • Include all accessories and components originally received.
  • Not show signs of intentional damage or misuse.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personalized or customized products
  • Clearance or final sale items
  • Gift cards
  • Products damaged through improper use
  • Items missing essential components not due to our error

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the product and packaging

Our support team will review your request and provide the fastest possible resolution, including a replacement or full refund where applicable.

Return Process

  1. Contact our support team at support@PawBeam.store.
  2. Wait for return authorization and instructions.
  3. Carefully package your item.
  4. Ship the item following our instructions.

Please do not return products without contacting us first.

Refunds

Once your returned item has been inspected, we will notify you regarding approval of your refund.

If approved, your refund will be processed to your original payment method.

Processing times generally are:

  • Inspection: 2–5 business days
  • Refund Processing: 5–10 business days (depending on your payment provider)

Exchanges

If you received a defective or damaged item, we are happy to arrange a replacement when available.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, it can no longer be cancelled but may qualify for return after delivery.

Return Shipping

If the return is due to our error (incorrect, defective, or damaged item), we will cover the return shipping costs.

For other eligible returns, shipping costs may be the responsibility of the customer unless otherwise stated.

Contact Us

PawBeam

Website: PawBeam.store

Email: support@PawBeam.store

Phone: +1 (778) 322-5000

Address:

18-2320 Cornwall Ave

Vancouver, BC V6K 1B7

Canada